It’s important that you keep your Unity Trust Bank account details up-to-date.

It’s easy to make changes to your account using the form here:

Update Your Details

You can do all this by clicking ‘Update Your Details’:

• Inform us of a change to your organisation’s name. If applicable, the new name must be changed and registered with your business’s registering body (Companies House, Charities Commission or FCA) first
• Inform us of a change to your registered address, or legal status (ie whether it is a PLC, CIO, Cooperative etc). If your organisation changes legal status, you must open new account/s for the new entity.
• Update your key contact details
• Add, update and remove signatories, Internet Banking users, Directors or Trustees from your account
• Update a signatory or internet user’s personal details
• Register individuals for Internet Banking and change Internet Banking access levels
• Change statement preferences or account permissions

How long will it take?

It usually takes around 15 minutes to complete the form. You may want to allow extra time if you are adding several new individuals. Please note, all fields marked with a red asterisk are required. If you need to exit your submission before it’s completed, simply click on ‘continue later’ and we’ll send a link to the email address you provided so you can continue where you’ve left off.

What do you need in order to change personal details?

Please have these to hand to completing the form:

• Personal details of any individuals you are adding/updating:
• Their full name
• Date of birth
• Nationality
• Current home address and previous address if they have moved within 3 years
• Names of any individuals you wish to remove from your accounts (alternatively, there is a ‘Remove all individuals’ option on the form)

You may be asked to provide supporting documents if any personal or organisation details have changed, or if electronic identity checks are unsuccessful. If we require further information or supporting documents, we will let you know.

You will be asked to print the submission form and sign it in black ink, in accordance with your current account mandate, including the signatures of any new signatories added. You’ll need to scan the signed document and upload it using the link we will provide you via email.

Alternatively, you can send your submission form and any relevant supporting documentation to:

Unity Trust Bank
PO Box 7193
Planetary Road
Willenhall
WV1 9DG

Accessibility

We are working to ensure our services are accessible to everyone. If you need us to make adjustments, please email us at us@unity.co.uk or call us on 0345 140 1000.

Still need some help?

We’ve summarised some of the most frequently asked questions here. Or you can email us at us@unity.co.uk or call us on 0345 140 1000.