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Some practical hints and tips on how to navigate your own impact journey.

Welcome to the Unity Impact Toolkit. We know that creating positive impact is central to your mission – and ours. That’s why we’ve developed this toolkit to support your journey. Whether you’re just starting out or looking to enhance your approach, you’ll find resources, tools, and expert insights to help you measure and strengthen the difference you make.

First Steps to building your Theory of Change

Understanding your impact begins with a clear plan. This introductory video explains how to create a ‘theory of change’, a step-by-step map that connects what you do to the outcomes you aim to achieve. It’s a practical, accessible starting point for anyone who wants to better plan, deliver, and evidence their impact.

Theory of Change template

Download our user-friendly template to start developing your own theory of change. It will help you articulate the change you want to see, the assumptions you’re making, and how your activities link to long-term outcomes. Designed for ease and clarity, this tool supports both strategic thinking and everyday impact planning.

Download PDF

Download PPT

Useful links:

What problem are you solving and what meaningful change do you want to see?
What assumptions do you have that link your activities to the change you want to create?

Our own journey explained

Delivering Impact with responsible lending

Steps to take in your theory of change

Theory of change in ten steps

Read our latest impact report

We only use our customer deposits to lend to organisations that make a positive difference to communities across the UK.

Our impact model

Our impact model shows how our actions contribute to and deliver a range of positive social, economic and environmental impacts in the UK all aligned to our purpose.

Our latest impact stories

To show how our approach delivers real-world results, here are some of our most recent impact stories, highlighting the difference we’ve made for businesses facing similar challenges.