This document explains important information relating to the card payment acceptance service.
For more information visit www.unity.co.uk/acceptingcardpayments
Unity has partnered with a third-party provider to offer this service. This partner is Elavon, a global payments services provider who processes more than 6 billion transactions annually in over 30 countries.
Card payment acceptance allows businesses of all sizes to accept payments online, in-person and on the move and provides a seamless experience however your customers want to pay.
Service | Summary |
Elavon & Unity Trust Bank Partnership |
Unity Trust Bank have partnered with Elavon as a trusted payments provider. Unity customers can choose to be referred to Elavon to discuss the suitability of card payment acceptance in more detail, agree terms and manage the ongoing service. Unity will only make referrals with your consent and upon your request. When customer information is passed to Elavon they also become controllers of this information. |
Making a referral |
On request, Unity will forward customer information to Elavon. Elavon will call all customers to discuss relevant solutions in more detail and agree next steps. |
Customer pricing and terms |
All card payment acceptance solutions including their pricing and terms are agreed solely at the discretion of Elavon, with no involvement from Unity Trust Bank. |
Settlement |
Next day settlement is available when settling into a Unity Business Current Account or Instant Access Savings Account. |
Accept all major card payment types |
Credit and debit cards including Visa, Mastercard, Maestro, Diner’s Club, Discover, American Express, JCB, Apple Pay, Google Pay and China Union Pay. |
Foreign currency payments |
Allowing international customers to pay in their own currency, while earning extra revenue for your business by sharing a percentage of the currency conversion rate. |
Elavon Connect |
You will not be able to see or manage the card payment acceptance service using Unity’s Internet Banking. Once you have entered into an agreement with Elavon, you will receive login credentials for Elavon Connect, an online tool to monitor your merchant account. Elavon Connect provides quick and easy access to statements, account management tools, product alerts, and more. Save time with Elavon Connect, by having a comprehensive view of all payment processing activity in one place. |
Customer Service and Support |
Elavon are responsible for all ongoing queries, servicing, and complaints. Please call Elavon’s customer support team on 0345 850 0195. Available 24 hours a day, 365 days a year. Call charges apply (up to 7p per minute), plus your telephone company’s network access charge (up to 30p per call) dependent on your phone or mobile network package. Please check with your supplier for further details. Our call centre opening hours are 9am – 4pm, Monday to Friday, excluding bank and public holidays in England or Scotland. |
Installation |
Elavon’s engineers will provide training when they install your terminal. |
Complaints |
If you are unsatisfied with how your referral has been handled, then please contact Elavon’s customer support team on 0345 850 0195. Available 24 hours a day, 365 days a year. |
As a lender we have committed to follow the Standards of Lending Practice for business customers. By adhering to the Standards, we are demonstrating a commitment to ensuring that our customers are treated fairly.
Unity Trust Bank is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Unity Trust Bank is entered in the Financial Services Register under number 204570. Registered Office: Four Brindleyplace, Birmingham, B1 2JB. Registered in England and Wales no. 1713124. Calls are recorded and may be monitored for security, training and quality purposes.